IFFSA Ethics Committee determines whether allegations are justified and whether the unethical conduct warrants disciplinary action, and as such there is no cost to you. Because one of the functions of IFFSA is the evaluation of grievances, please be assured that your grievance will be investigated vigorously and impartially.
A grievance filed against a CCFP/CPFP is carefully considered, since it could negatively affect a CCFP/CPFP career, reputation and ability to earn a living; therefore, it takes more than a claim of misconduct to justify disciplinary action. Proof of misconduct must be established by a preponderance of the evidence. A grievance should relate to unethical conduct, a violation of IFFSA Code of Ethics & Professional Conduct, which can be proven by evidence. An honest disagreement about how a matter should or should not have been handled would not normally constitute unethical conduct. An error in judgment is not necessarily unethical conduct. CCFP/CPFP, as any other professionals, may not always give the perfect response to a given set of circumstances. For instance, disagreements about fees do not generally constitute unethical conduct. Unexpected declines in security values or the length of time it may take to respond to a client with a completed plan do not generally constitute unethical conduct.